The Consumer Protection Act, 2019, is a landmark legislation in India aimed at safeguarding consumer rights and streamlining the process of resolving consumer disputes. It replaces the older Consumer Protection Act of 1986, bringing in modern provisions and authorities to address the evolving marketplace, particularly in the digital age. The Act establishes the Central Consumer Protection Authority (CCPA) to regulate matters related to consumer rights, unfair trade practices, and misleading advertisements.

Here’s a more detailed look at the key aspects of the Act:

1. Key Objectives:

Protecting Consumer Rights:

The Act aims to protect and enforce the rights of consumers, ensuring they are not exploited by unfair trade practices or misleading advertisements.

Streamlining Dispute Resolution:

It establishes authorities and processes for the timely and effective resolution of consumer disputes.

Addressing Modern Challenges:

The Act acknowledges the changing landscape of commerce, especially with the rise of e-commerce and digital transactions, and includes provisions to address these new challenges.